Frequently Asked Questions

Everything you need to know about our sustainable alpaca apparel.

What makes alpaca fiber different from sheep wool?

Alpaca fiber is naturally hypoallergenic, warmer than wool, and more breathable. It contains no lanolin, making it incredibly soft against the skin without the typical 'itch' associated with traditional wool.

How should I care for my PAKA® garments?

To maintain the longevity of your apparel, we recommend hand washing in cold water with a gentle detergent and laying flat to dry. Avoid wringing the fabric or using a tumble dryer to prevent shrinkage.

What is your return and exchange policy?

We offer a 30-day return and exchange window for all items in their original, unworn condition with tags attached. Simply visit our returns portal to initiate a prepaid shipping label.

How long does shipping take?

Standard domestic orders typically arrive within 3-7 business days. We also offer expedited shipping options at checkout for those who need their gear sooner.

Are your products ethically sourced?

Yes, sustainability is at our core. We work directly with Peruvian artisans and ensure our alpaca fiber is sourced from free-roaming herds, providing fair wages and supporting local communities.

Do you ship internationally?

We currently ship to over 50 countries worldwide. International shipping rates and duties are calculated at checkout based on your specific location.